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Sharetec’s Tiered Courtesy Pay feature gives credit unions more flexibility in helping their members when it comes to overdrafts while allowing them to setup granular risk-based fee structures. Members who frequently overdraw their accounts pose a higher risk to the credit union, and thus should pay a higher fee then those members who occasionally overdraw their accounts.
“We have offered traditional courtesy pay for awhile, but when we switched to Sharetec’s Tiered Courtesy Pay, our income increased by 11% and members love the flexibility of the program.” Teri McEwen, CEO of Members “First” Community Credit Union
With Tiered Courtesy Pay, members receive free or discounted overdrafts at first, then the fee gradually increases the more the member uses the service. The end result of implementing a Tiered Courtesy Pay feature is a fee structure that is fair to both the credit union and the member.
To read the full case study, click here.
For more information, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
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The year 2020 certainly presented extraordinary challenges that required us to change the way we think, interact, shop, travel, work, celebrate - the list goes on and on. With so many closures and employees setting up remote shop, countless businesses in a variety of industries were required to digitally transform at an advanced rate in order to survive. And the credit union industry was no different as it raced to keep pace with members’ needs and adapt to a quickly changing business environment.
As we look ahead to a new and improved year, credit unions have learned many valuable lessons - one being that we need to keep our finger poised on the pulse of evolving technology. According to ongoingoperations.com, digital transformation is one of the most important technology trends that credit unions must watch closely, especially in the face of COVID-19.
Ongoingoperations.com also notes that trend adoption—or technology adoption—in the “real world” tends to proceed at a faster rate than in the credit union world. To help us understand the difference in trend adoption between the two worlds, a visual is provided:
What’s more, credit unions should positively embrace the reality that digital transformation really equates to digital survival. Ongoingoperations.com offers a quick digital survival checklist that includes key areas to remain focused on:
· Online appointment setting
· Marketing automation
· Online account opening
· Digital vehicle buying services
· Digital identity
· Digital loan closing
· E*Notary services
· AI chat bot
· Online banking
· Mobile banking
While focusing on every one of these items is wise, a successful digital transformation strategy must be interwoven with things such as smart core systems, usability, analytics and continuous improvements throughout to truly enhance the member experience and achieve real success in 2021 and beyond.
Sharetec’s innovative core processing solution helps credit unions embrace change and utilize technology to meet members’ growing needs and achieve greater success. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to learn how we’ve assisted credit unions with improving functionality, efficiencies and much more.
https://ongoingoperations.com/2020/11/17/cu-tech-trends/#closemodal
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Members “First” Community Credit Union was looking for ways to lower their operating expenses. After implementing Sharetec's eNotices module, the credit union has reduced their monthly expenses and provided quicker notifications to their members. Members "First" Community Credit Union saves big money on postage expenses and has additional savings from envelopes, paper, ink, folding, and staff time. Since Members “First” Community Credit Union started using Sharetec’s eNotices module, they have reduced their monthly expenses $975.00, with an annual savings of $11,700.
“We appreciate the fact that Sharetec continually adds new products like eNotices. One of our goals is to keep up with the larger financial players in our market, and the eNotices module gives us that opportunity, which has proven to be a great success for our credit union.” Teri McEwen, CEO of Members “First” Community Credit Union
Click here to read the full case study.
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Modern technology and instant communication social and retail platforms have conditioned your credit union members to expect instantaneous results. People – you, me, your members – have lost the ability to wait. Tweets, Instagram, and texting require no patience and they provide users with immediate gratification. And people have come to expect the same from the institutions they bank with.
It’s no longer enough to give members amazing service and competitive rates. Now they want all of that, but they want it yesterday. And if they’re not getting that from their credit union, they’ll look elsewhere.
Empowering your MSRs with fast access to information and streamlined processes, you’ll make their lives at work easier. Leaving them with more opportunity (and energy) to solve member problems and inquiries fast and well. We’ve rolled all the tools your employees need to handle day-to-day operations into a simple interface that equips them with automated tasks and encourages cross selling. The resulting increase in speed and accuracy increases the ROI of your system – and your staff – without sacrificing the integrity of your service.
At Sharetec, we develop core processing solutions with two goals: make it smarter and keep it simple. Our system is scalable to meet the needs of credit unions of every size — all while providing a user interface that greatly reduces training time and the need for day-to-day support. Most importantly, we are committed to delivering excellent ROI and lower cost of ownership so you can stay on the cutting edge of technology without cutting into your bottom line.
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How many times do potential savers aim for the piggy bank but miss the mark? Certainly, committing to a savings plan isn’t easy, and making regular savings account deposits can be even more challenging. That’s where Sharetec’s Debit Card Round Up feature comes in handy as a sweet way to accumulate extra funds!
Debit Card Round Up provides a convenient and painless way for your Credit Union members to save with ease. This account feature helps them stay on target by building their savings accounts effortlessly and incrementally, without having to make larger, lump-sum deposits. Members can accumulate a modest savings, a little at a time—without even missing that extra change!
The idea behind Debit Card Round Up is simple: members’ debit card transactions are rounded up to the nearest dollar and the difference is securely deposited into a designated savings account. Funds can go directly into a member’s savings account or into another member's account, such as a child or grandchild. Eligibility only requires that the member have a savings account, checking account and a debit card set up to make purchases.
Provide your members with a savings plan that truly hits the mark! With Sharetec’s Debit Card Round Up, you’ll help your members transform their extra change into funds that can be effortlessly and easily accumulated - what a sweet way to build savings!
