How well does your credit union embrace the youth within your organization?

Sharetec customer, Tyler Valentine, President and CEO of Laramie Plains Community FCU, shares his story with CU Today about the importance of embracing youth or risk of losing relevance with the younger members.

“As more young people enter the workforce, credit unions need to respond to a different view of work-life integration. If credit unions don’t respond to this challenge, they risk losing out on an entire generation of talent.”

To read CU Today’s full article, “The Other Inclusion Issue Vital to the Future,” click here.


Sharetec customer, Members First Credit Union in Madison, WI, shares their story about Operating without Change

When I started at Members First 6 years ago, I will not lie I thought it was crazy that we did not have change in the teller drawers.  Nick Kessenich, President of Members First at the time, always responded, “what can I say we don’t have any cents!”. His joke has come to be a real lifesaver in these crazy times. 

The way it works is:

A member has a check for $20.20 and wants to cash it, we deposit the $.20 into their account and give them the $20.00. If a member is closing their account and asking for cash, we have a small amount of change in the vault that the teller does a GL posting to offset if they need to use it.

Most of our members are so used to it that it is second nature now. New members, we explain it to them when they open the account. We do accept change deposits and run it in our coin machine to deposit into their account.

It saves our tellers the time of balancing change, and dealing with small offages in their drawer, and the best part, we do not need to buy any change from the Fed.

Jenny Kutz, President of Members First Credit Union


The present-day environment created by the COVID-19 pandemic has made the digital customer experience more vital than ever. An important part of this experience is the ability to capture the data and legally-binding signatures of your members remotely. We’re pleased to offer AlphaTrust® e-Sign, an iPipeline® product, as a means to facilitate the collection of these documents. AlphaTrust integrates seamlessly into your technology stack, which means there is no passing documents “outside” to a third-party for completion. Leading a member out to a separate system is unintuitive and presents poorly. This solution ensures the entire signing experience is controlled within your branded environment, strengthening the security of the transaction and lowering bandwidth requirements.

e-Signature can be integrated quickly to your workflow, and also have significant long-term impact to your business. Keeping the experience on-brand provides a personal experience for your members, adding convenience for when they’re unable to make it in to your credit union. Opening accounts, applying for loans, and updating common member information can be simplified, reducing manual work. All documents present perfectly, no matter what screen format your member is using, thanks to automatic sizing. To explore what this integration could mean for your credit union further, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.


growth compass
Have you been able to focus on growth since the pandemic began? Sharetec customer, Natco Credit Union, has shifted from emergency mode to focusing on growth. Cindy Duke, President of Natco Credit Union, shares her philosophy on being able to forgive nearly $19,000 in interest on 60 loans for members who were affected. Mobile deposit member usage and the virtual loan application process has increased during this time of crisis as well. In return, Natco Credit Union has been able to grow even through these difficult times.

Check out the full story from CU Times, “Natco CU’s CEO Sees Lessons & Positive Changes in Virus Era.”


Either Way, Sharetec Can Help!

When confronting the in-house or service bureau decision, bear in mind that Sharetec offers both options to meet the needs of credit unions both large and small.

One might think that if a credit union has an in-house system, a staff member must be entirely dedicated to the system’s maintenance. Years ago, this scenario was often the case - and for some of today’s systems, it’s still true! But when you explore Sharetec’s In-House System, you’ll discover a system designed to efficiently automate tasks usually only available on service bureau systems. And because Sharetec automates a variety of redundant daily tasks, your employees can focus on other responsibilities associated with your membership. Credit unions that prefer benefits such as the flexibility and controlling their own system should consider the Sharetec In-House System as their platform of choice.

Sharetec’s Service Bureau System is another platform option, and there are certainly many issues to consider when choosing a service bureau to host your core system. For instance, staffing, capitol, security, servers and backups are potential areas of concern. Thankfully, Sharetec offers a Class One Service Bureau, designed to lower your initial investment and provide you with peace of mind. This option simplifies the process and provides a sense of security and relief as the professionals at Sharetec do the “heavy lifting” - which lets your staff devote more time to members. 

As you tackle that question, just remember:  whichever choice you make, In-House or Service Bureau, the features and benefits of Sharetec are here to help your credit union reach a new level of success!