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PeoplePC DSOT

Do you deliver an experience that your members want to be a part of? Do you delight them so much that they go home and brag to their friends and family about their experience with your credit union? 

A large part of aligning the experience and delighting your members means to meet your members where they are. Your members are looking to interact via digital channels like websites and mobile apps. In fact, according to McKinsey & Company, 65% of members are interacting with their credit union through multiple digital channels. 

That doesn’t mean they’re skipping out on the traditional physical channels. In fact, those who use mobile and computing channels more than once a week are 60% more likely to be active branch users. That means, while interested in new technologies, members still value face-to-face interactions. Sharetec can offer many ways for you to digitally reach your membership. 

  • Internet Banking 
  • Mobile Banking
  • eNotices
  • eAlerts
  • eDocuments
  • Text Banking
  • Online Member Enrollment
  • Online Payment Services
  • Remote Deposit
  • Remote Signatures
  • Credit Card Single Sign On
  • Online Lending Applications 

At the heart of every great member experience is an interaction that’s easy to navigate and execute, for both the customer and your MSR. Let Sharetec help create that for you and your credit union. 

StrategicPlanning

Without question none of us are sad to see 2020 come to an end. As difficult as the past year may have been, it did however force credit unions to make great strides in transforming their digital offerings to adjust to the “new” normal. It would be safe to say that years-worth of digital improvements were made within the industry in just a few short months following the onset of the pandemic.

As the pandemic first hit, credit union IT departments and service providers were challenged with enabling certain staff to work remotely. With branch lobbies closing, members began to rely more heavily on internet banking, mobile banking and remote deposit capture among other digital offerings. Interestingly enough, after years of the financial services industry working to promote and encourage the use of digital delivery channels it took a pandemic to make a significant increase in the adoption and use of those channels across all demographics.

Yet despite these changes there remain many questions that credit unions need to ask moving forward. How can we better serve these members when they can’t or won’t come into a branch? How can we create the same branch experience they are used to in the digital world? How can we meet or exceed their expectations and remain relevant?

Prior to the pandemic, the American Bankers Association reported that 82% of people preferred digital banking versus in-person branches. While that number may seem a little high, obviously the trend will continue to increase. That being the case, it is important that credit unions make digital transformation their top priority in the immediate future. Those that don’t may very well not be here tomorrow.

Below are 11 considerations, listed in no particular order, that should be near the top of your list for 2021 and beyond:

  • Cloud Computing

  • Enhanced Online and Mobile Banking

  • Online Account Opening

  • Digital Loan Applications and Closing (e-sign)

  • Marketing Automation

  • Browser Based Core Applications

  • IT Security

  • Financial Dashboards and Analytics

  • Back Office Automation

  • Electronic vs. paper-based processing and storage

  • Re-skilling your workforce

While this checklist is by no means all inclusive, what’s most important is that you have a plan and that you develop the right vendor relationships to help execute that plan.  

Over the course of 2021, we will discuss each of the above priorities in future blog posts. Stay tuned!

The year 2020 certainly presented extraordinary challenges that required us to change the way we think, interact, shop, travel, work, celebrate - the list goes on and on. With so many closures and employees setting up remote shop, countless businesses in a variety of industries were required to digitally transform at an advanced rate in order to survive. And the credit union industry was no different as it raced to keep pace with members’ needs and adapt to a quickly changing business environment.

As we look ahead to a new and improved year, credit unions have learned many valuable lessons - one being that we need to keep our finger poised on the pulse of evolving technology. According to ongoingoperations.com, digital transformation is one of the most important technology trends that credit unions must watch closely, especially in the face of COVID-19.

Ongoingoperations.com also notes that trend adoption—or technology adoption—in the “real world” tends to proceed at a faster rate than in the credit union world. To help us understand the difference in trend adoption between the two worlds, a visual is provided:

TrendAdoptionGBS

What’s more, credit unions should positively embrace the reality that digital transformation really equates to digital survival. Ongoingoperations.com offers a quick digital survival checklist that includes key areas to remain focused on:

   · Online appointment setting

   · Marketing automation

   · Online account opening

   · Digital vehicle buying services

   · Digital identity

   · Digital loan closing

   · E*Notary services

   · AI chat bot

   · Online banking

   · Mobile banking


While focusing on every one of these items is wise, a successful digital transformation strategy must be interwoven with things such as smart core systems, usability, analytics and continuous improvements throughout to truly enhance the member experience and achieve real success in 2021 and beyond.


Sharetec’s innovative core processing solution helps credit unions embrace change and utilize technology to meet members’ growing needs and achieve greater success. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to learn how we’ve assisted credit unions with improving functionality, efficiencies and much more. 


https://ongoingoperations.com/2020/11/17/cu-tech-trends/#closemodal

Members1st
Sharetec’s Tiered Courtesy Pay feature gives credit unions more flexibility in helping their members when it comes to overdrafts while allowing them to setup granular risk-based fee structures. Members who frequently overdraw their accounts pose a higher risk to the credit union, and thus should pay a higher fee then those members who occasionally overdraw their accounts.


We have offered traditional courtesy pay for awhile, but when we switched to Sharetec’s Tiered Courtesy Pay, our income increased by 11% and members love the flexibility of the program.  Teri McEwen, CEO of Members “First” Community Credit Union

With Tiered Courtesy Pay, members receive free or discounted overdrafts at first, then the fee gradually increases the more the member uses the service. The end result of implementing a Tiered Courtesy Pay feature is a fee structure that is fair to both the credit union and the member.

To read the full case study, click here

For more information, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Member DSOT

Modern technology and instant communication social and retail platforms have conditioned your credit union members to expect instantaneous results. People – you, me, your members – have lost the ability to wait. Tweets, Instagram, and texting require no patience and they provide users with immediate gratification. And people have come to expect the same from the institutions they bank with.


It’s no longer enough to give members amazing service and competitive rates. Now they want all of that, but they want it yesterday. And if they’re not getting that from their credit union, they’ll look elsewhere.

Empowering your MSRs with fast access to information and streamlined processes, you’ll make their lives at work easier. Leaving them with more opportunity (and energy) to solve member problems and inquiries fast and well. We’ve rolled all the tools your employees need to handle day-to-day operations into a simple interface that equips them with automated tasks and encourages cross selling. The resulting increase in speed and accuracy increases the ROI of your system – and your staff – without sacrificing the integrity of your service.

At Sharetec, we develop core processing solutions with two goals: make it smarter and keep it simple. Our system is scalable to meet the needs of credit unions of every size — all while providing a user interface that greatly reduces training time and the need for day-to-day support. Most importantly, we are committed to delivering excellent ROI and lower cost of ownership so you can stay on the cutting edge of technology without cutting into your bottom line.